Terms of Service

Last updated: September 29, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Future Products LLC ("Heard", "we", "us"), the operator of the Heard service at shopheard.ai and heard-shop.vercel.app (the "Service"). By tapping the microphone, typing a request, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What Heard is

Heard is a voice-first shopping assistant. You describe what you are looking for, and Heard searches a catalog of products sold by independent online stores and shows you results, with the help of artificial intelligence. When you decide to buy something, Heard sends you to the store's own website. Heard does not sell products, take payment, ship anything, or handle returns.

Heard is an early-stage product offered for testing and evaluation. It may be incomplete, may change without notice, and may stop working or be withdrawn at any time.

2. Who may use Heard

You must be at least 18 years old, or the age of majority where you live if that is higher, to use the Service. By using the Service you confirm that you meet this requirement. The Service is not directed at children, and we do not knowingly collect information from anyone under 13.

The Service is offered to people in the United States and Canada. We do not market or direct it to residents of the European Union, the European Economic Area, or the United Kingdom, and we make no representation that it is appropriate or available for use elsewhere. If you use it from another country, you do so on your own initiative and are responsible for complying with your local laws.

3. Your license to use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own personal, non-commercial shopping. We may suspend or end your access at any time, for any reason, without notice.

4. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to say or type content that is abusive, harassing, hateful, sexually explicit, or that infringes anyone's rights;
• access the Service by any automated means (bots, scrapers, scripts, crawlers) or in any way other than the interface we provide;
• probe, scan, overload, or interfere with the Service or its infrastructure, or attempt to bypass rate limits, security measures, or access restrictions;
• attempt to extract our prompts, models, source code, or the data behind the Service, or to reverse engineer any part of it;
• attempt to make the assistant act outside its shopping purpose, impersonate a person, or produce content for any purpose other than your own shopping;
• resell, sublicense, frame, or commercially exploit the Service or its content; or
• use the Service to build a competing product or to train a machine-learning model.

We may enforce this section by any means we consider appropriate, including blocking your access.

5. Artificial intelligence and accuracy

Heard uses AI models to understand speech, interpret requests, choose and rank products, and talk with you. AI makes mistakes. The assistant may mishear you, misunderstand what you want, describe a product incorrectly, state a wrong price or size, or say something confidently that is not true.

Always check the details on the store's own page before buying. Prices, availability, sizing, shipping, materials, and product descriptions shown in Heard are drawn from third-party catalog data and AI interpretation, may be out of date, and may be wrong. We do not verify them. Nothing the assistant says is professional advice of any kind.

6. Third-party stores and purchases

The products shown in Heard are sold by independent stores, most of which run on Shopify. We are not the seller, and we are not a party to any purchase. When you click through to a store, you leave Heard, and everything that follows is between you and that store under its own terms and privacy policy: payment, shipping, taxes, returns, refunds, warranties, and customer service. If something goes wrong with an order, contact the store.

We do not endorse any store or product, and we are not affiliated with Shopify or any store unless we say so. We do not control what stores list, and we are not responsible for their products, content, practices, or the legality of their goods in your location.

We do not currently receive commissions or other payment from stores for showing their products or for purchases you make. If that changes, we will update these Terms.

7. Content you provide

When you speak or type to Heard, you give us a worldwide, royalty-free, perpetual license to use, store, transcribe, reproduce, and analyze that content, and the way you interact with results, to operate, evaluate, and improve the Service. This includes using it to tune how Heard searches and ranks products. Our use of that content is governed by our Privacy Policy. Do not tell Heard anything you would not want recorded, and do not provide payment card numbers, government identifiers, passwords, or other sensitive information: Heard never needs them.

If you send us feedback or suggestions, we may use them without any obligation to you.

8. Our intellectual property

The Service, including its software, design, name, logo, prompts, and any content we create, belongs to us or our licensors and is protected by copyright, trademark, and other laws. These Terms do not give you any right to it except the limited license in Section 3. Product names, images, and descriptions belong to the stores and brands that own them.

If you believe content available through the Service infringes your copyright, write to contact@shopheard.ai with the details required under the U.S. Digital Millennium Copyright Act or the Canadian Copyright Act notice-and-notice regime, as applicable.

9. Availability and changes

We may change, suspend, or discontinue any part of the Service at any time. We may impose limits on use (for example, on the number or length of voice sessions). We are not liable for any modification, suspension, or discontinuance.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be accurate, reliable, uninterrupted, secure, or error-free, or that any product shown will be available, as described, or suitable for you.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This includes, without limitation, any loss arising from a purchase you make from a third-party store, from inaccurate product information, or from anything the assistant says.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AND (B) FIFTY U.S. DOLLARS (US$50).

Some jurisdictions do not allow the limitation of certain liabilities, so parts of this section may not apply to you. In that case our liability is limited to the smallest amount permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Future Products LLC and its owners, officers, employees, contractors, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, your purchases from any store, or your breach of these Terms or of any law.

13. Dispute resolution: arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

Informal resolution first. If you have a dispute with us, email contact@shopheard.ai and we will try to resolve it informally. Neither of us may start a formal proceeding until 60 days after that notice.

Binding arbitration. If we cannot resolve it informally, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. For users in the United States, the arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, and the Federal Arbitration Act governs this section. For users in Canada, the arbitration will be administered by a recognized Canadian arbitration body under its consumer rules. Arbitration may be conducted by video or on written submissions.

Class action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one person.

Opt-out. You may opt out of this arbitration agreement by emailing contact@shopheard.ai within 30 days of first using the Service, with your name and a clear statement that you opt out. The rest of these Terms will still apply.

Where the law does not allow it. Some jurisdictions, including Quebec and Ontario for certain consumer claims, do not allow mandatory arbitration or class action waivers in consumer contracts. To the extent the law where you live does not permit this section, it does not apply to you, and disputes will be resolved in the courts described in Section 14.

14. Governing law and venue

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules, except where the mandatory consumer-protection laws of your place of residence say otherwise. Subject to Section 13, any court proceeding will be brought exclusively in the state or federal courts located in California, and you consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when. If a change is material, we will make reasonable efforts to tell you, for example with a notice in the Service. Your continued use after a change means you accept the new Terms.

16. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor. Nothing in these Terms creates a partnership, agency, or employment relationship. You agree that we may communicate with you electronically.

17. Contact

Questions about these Terms: contact@shopheard.ai